By: Joanna Ellis-Escobar —
Four Key Benefits of Chat 24/7 Live —
Even the most dedicated sales team cannot stay on the job 24 hours a day, seven days a week. At Chat 24/7 Live, we specialize in providing you with always-on customer service conveniently offered through your company’s website. Our skilled chat assistants will make first contact with guests on your site and can present the most positive image of your products and services in the online environment. Augmenting your current sales strategy with proven live chat services can provide significant benefits for your company. Recent statistics show that viable live chat services can grow your business by 25% – 40%! Still wondering if chat will work for you? A recent study that polled over 6000 consumers found that live chat:
- improves brand perception and the overall online experience
- increases the chance of users completing a purchase
- boosts the likelihood of a customer returning to your site
- promotes trust
If you need more convincing that online chat services could be a practical solution for your site, read on for four of the primary benefits of incorporating chat into your online marketing plan.
Benefit #1. Pay Only for Results
When looking for a chat service to use on your site, be sure to check the costs. A professional live chat service should only charge per qualified lead, rather than a fee for each time period. This allows you to stretch your marketing budget while maintaining the quality of your sales efforts. Because you pay only when you get a qualified lead, you’re essentially investing in a risk-free opportunity.
Benefit #2. Offer Visitors Always-On Customer Service
Live chat assistants can provide information and help for visitors to your website even when your offices are closed and your sales staff is off duty. This can be especially critical on holiday weekends and during the evening & weekend hours. By working with a professional live chat service provider, you can deliver the instant gratification your customers want and need in today’s fast-paced business world.
Benefit #3. Overall Reduced Costs
Maintaining even a bare-bones sales staff on a 24-hour basis can be prohibitively expensive. Benefits, insurance and full-time salaries can add up to a significant chunk of your overall operating budget. By contrast, working with a company that specializes in live chat services for your corporate website can provide you with the same benefits at a much lower cost. This can free up budget resources to expand other marketing initiatives or to revamp your website for even greater visual appeal.
Benefit #4. Full Service for Busy Customers
Along with the basic lead capture and initial information gathering provided by live chat assistants, these professionals can also work with your company to offer added services such as the following:
• Setting appointments with vendors and potential customers
• Offering initial technical support for website issues
• Accepting application information for job seekers
• Providing quotes for simple services or product orders
• Interacting with vendors on a variety of subjects
By taking advantage of these added services, your company can deliver the best services for vendors and customers at an affordable price.
The experts at Chat 24/7 Live can provide you with the elite services needed to reach visitors to your website and to connect with them in a meaningful way. This can boost your corporate reputation while allowing you to manage costs more effectively in the online environment. And with a risk-free offer, what do you have to lose? Contact Chat 24/7 Live today and start to see your leads and overall profit grow!
