By: Joanna Ellis-Escobar —
Specialized chat services are becoming more and more popular thanks to the unique and specialized advantages they provide for modern online businesses. Understanding the benefits of these services can help your company gain the competitive edge it needs over rivals in your industry. If you’ve been contemplating whether or not chat services are right for your site, we’ve put together seven of the most important reasons to consider live chat services for your company’s online presence.
#1. Friendly First Impressions
The White House Office of Consumer Affairs recently released a study that revealed the average loyal customer is worth 10x his or her first purchase amount! How do you get these loyal customers? That old adage about first impressions rings true in business too—make your first impression on clients a positive one that turns a potential lead into a loyal customer. Unlike impersonal online lead capture forms, a live chat specialist can engage with potential customers in a warm and friendly way. This can set the tone for all your future interactions with clients and can present your company in the most positive light in the online environment.
#2. Synchronized Scheduling
Many live chat providers can also offer services to set appointments with prospective customers through an innovative online interface. This can relieve some of the workload for your administrative staff while ensuring the most positive experience for your current and new clientele. By arranging for online scheduling through your chat service company, you can often provide greater convenience for staff and customers alike.
#3. Online Quotes Made Easy
If your online business allows for it, live chat assistants can often provide free quotes and estimates for various products and services offered by your company. By making financial information to potential clients available virtually instantly, you can make a positive impression on individuals and companies while developing leads that will serve you well in your future business operations.
#4. Easier Contact Points for Vendors
Because live chat services are available 24 hours a day and seven days a week, they can serve as valuable communication tools for vendors and suppliers. Specialized chat service providers can pass along messages more quickly and provide basic information to vendors and affiliates to ensure faster service and more rapid response times for queries from these valuable business partners. This can streamline cooperative activities and provide added support for your business ventures.
#5. First Contacts
Live chat operators can also perform the initial vetting for those seeking employment with your company. This can help you weed out less qualified applicants and focus your attention on those with real potential to grow your business and further your objectives in the competitive marketplace.
#6. Fine-Tuning Sales
Specialized chat operators can help your company identify any issues with your online interface or sales strategies quickly and efficiently. This can ensure the fastest resolution for these problems in the online environment.
#7. Quality Leads
Of course, the most important benefit provided by live chat services is the ability to acquire and act upon quality leads as fast as possible. Working with a company that offers immediate turnaround for lead information can increase your capacity to connect with potential clients and to achieve maximum profitability from these interactions.
The experts at Chat 24/7 Live can help you make the most of these benefits to increase your visibility and to enhance your reputation in the increasingly important online marketplace. Contact us today for more information.
