Columbus Ohio. SearsClean, a franchised affiliate of Sears Home Services, today began offering live chat service round-the-clock to its franchisees. SearsClean provides carpet, air duct, tile and grout, as well as wood floor cleaning services through 308 locations in the United States.
Chat 24/7 Live provides quotes to potential SearsClean customers based on offers available on the Company’s local websites, and then schedules appointments utilizing the Company’s online calendars.
The Company initially tested live chat software in several of their locations utilizing location employees during business hours. Since chat industry data shows that in excess of 50% of leads are generated before and after hours, the Company felt they were losing business by not offering their chat service all day, every day.
By utilizing Chat 24/7 Live’s centralized, round-the clock service, the Company eliminated their in-house chat operators and extended their coverage beyond business hours. The result, dramatic cost reduction and a substantial increase in lead generation and customer service.
About SearsClean
For over 125 years, the Sears brand has come to represent quality, integrity, convenience and most importantly consumer confidence. Sears’ strength in the home services category has increased steadily in recent years to its current status as a multi-billion dollar business. Sears Home Services, of which SearsClean is a franchised affiliate, is the nation’s largest provider of home services with more than 14 million service and installation calls made annually.
About Chat 247 Live
Based in San Francisco, California, Chat 24/7 Live, the leading live chat service provider to the Franchise Industry, offers a risk-free, managed live chat platform to optimize lead capture, increase consumer satisfaction and build brand reputation from franchisor, franchisee, and franchise supplier websites and all online marketing activities. The company’s solution provides a low-cost alternative to expensive franchise portal lead purchases, as well as many additional features to increase franchisee sales while reducing costs.
