October 2015

“We have been utilizing Chat 24/7 Live since mid-June of 2015.  We have found it to be one of the best ways to drive customers to our business!  On average, we receive no fewer than 3 transcripts per week, and sometimes, as many as 8-9.  The conversion rate for these requests is 90% with sales ranging from $100 – $5000.  When a customer engages in a live chat, they are ready to proceed and just need answers.  While a few customers are merely price shopping, our ability to contact them quickly usually seals the deal.”

“Initially, we had a couple of small “glitches” but Courtney and her team were immediate in resolving the issues and it has been smooth sailing ever since.  The agents are courteous and professional and we receive the transcripts almost immediately following the “chat”.”

“We are pleased to recommend their services”